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Quality of Care
- Patients have a fundamental right to compassionate care that is provided with courtesy, dignity, and respect. We will provide equal access to respectful treatment and compassionate care to all patients regardless of race, color, religion, sex, age, sexual orientation, physical or mental disability, source of payment, or other classifications protected by law.
- We will provide patients with care that is appropriate, safe, and in compliance with applicable professional standards.
- We will maintain complete and thorough records of patient information to fulfill the requirements set forth in our policies, accreditation standards, and applicable laws and regulations.
- All individuals employed to meet the needs of our patients will have the proper credentials, experience, and expertise necessary to perform their duties.
- We are responsible for maintaining the integrity and quality of our job performance at every level of the organization.
- We will support and promote a continuous quality and performance improvement program throughout the Hospital.
- We provide any patient who presents themselves to Montefiore Nyack Hospital in an emergency medical condition with a screening examination and emergency treatment, regardless of the patient’s ability to pay or the source of their payment.
- We will transfer a patient only after the patient has been medically stabilized and an appropriate transfer has been arranged.
- It is the patient’s right and the health care professional’s responsibility to work with patients to understand and anticipate their needs. Patients are to be involved in decisions regarding their health care and their rights in making those decisions are to be protected. Competent adults have the right to accept or refuse available alternatives and understand the consequences of refusing treatment. Physicians are encouraged to discuss available options openly and honestly with their patients so that any potential medical ethical dilemmas can either be avoided or identified and resolved.
- We honor the right of patients to receive information regarding our policies, procedures, charges and the health professionals who care for them.
- These standards provide that all patients asked to participate in a research project be advised of the risks and benefits.