Upcoming EventsWhen you arrive at the FJ Borelli Family Emergency Center, you’ll be assessed by the triage nurse who will identify your condition and determine how quickly you should be seen. You may be asked to wait for a brief period before being escorted into the treatment area. At times, people who arrive after you may be seen first if they have more severe injuries or illnesses. Our goal is to provide high-quality, compassionate care as quickly as possible to every patient.
Frequently Asked Questions
Why are people who arrived after me being seen before me?
All emergency departments see patients based on the severity of illness (acuity). The most severe illnesses and injuries are seen first.
Why can’t I eat or drink?
Some treatments and testing are negatively impacted by eating and drinking. To avoid delays in your treatment and care please do not eat or drink until someone from your healthcare team tells you it is ok to do so.
Why do I need an IV, and what is involved in this process?
An IV is beneficial in multiple ways:
• Allows blood to be drawn, IV medications and fluids to be easily administered and some diagnostic imaging requires contrast to be given in the IV. Medications and fluids can be given easily and quickly.
• In the ED, while starting your IV, the Nurse may draw your blood. You can anticipate a “rainbow” of tubes, which may look like a lot of tubes/blood, but in reality, is approximately 1 tablespoon of blood. The extra tubes may be used in case the doctor orders other tests during your visit. This may prevent you from having to be poked with another needle.
Why is my visit taking so long?
There are a variety of factors involved with developing your plan of care. At times you may be:
• Awaiting test results
• Ongoing care coordination between care providers and other disciplines
• You will often see healthcare professionals sitting at the desk, ensuring your medical record is accurate and up to date, reviewing labs and imaging, and taking calls from consultants.
Healthcare professionals may be called away for other incoming medical emergencies. We appreciate your patience during these times.
Why am I in the hallway?
We understand that being in the hallway is not ideal, and we truly appreciate your patience. At times, you may be in the hallway because:
• We want to make sure everyone gets seen and treated as quickly as possible.
• We prioritize rooms for patients who require cardiac monitoring, oxygen, and/or isolation.
Even in the hallway, you’re still closely monitored and cared for by the same medical team.
Is there a pediatric section of your Emergency Department?
All Emergency Department providers are board-certified to care for our pediatric patients. During peak hours of operation, we open a separate area in the Emergency Department designed to care for our pediatric patients, with a designated pediatrician.
Visiting Policy
You are allowed to have 1 visitor/support person at a time in the Emergency Department. Please refer to our website for our most current visitation guidelines.
Patient Information
For everyone's privacy and safety, we ask that you please remain in your room/assigned space and use the call bell if you need anything. This helps us protect sensitive patient information, including yours.
Can I take photos or videos?
Due to the sensitive nature of patient information and to protect patient and staff privacy, patients and visitors are not permitted to take photos, video, or audio recordings.
Smoking, Vaping, and Tobacco Products
Montefiore Nyack Hospital is a tobacco-free organization. Use of any tobacco product or vaping product is strictly prohibited.
Phone Charging
Cell phone charging station is available to our patients and visitors in the lobby. Montefiore Nyack Hospital is not responsible for personal items.
Wi-Fi
Free wireless internet is available throughout the hospital for patients and visitors. Please connect to “Montefiore Nyack Hospital Wi-Fi” on your device.
Compliments or Concerns
For compliments and/or concerns, please ask to speak with the charge nurse or contact the Patient Experience Department at 845-348-6778. Upon discharge, you may receive a survey from Press Ganey, either via email, text or USPS mail. We encourage you to participate to let us know about your hospital experience.
Language Translation Service
Licensed medical interpreters are available for all patients who require translation services.
Personal Belongings
We encourage patients to send valuables and money home with family members or request that they be placed in the valuables safe located in the security office. Please do not put eyeglasses, hearing aids, or dentures on your bed or food tray, as they may be damaged or lost. Montefiore Nyack Hospital is not responsible for replacing personal belongings.
Patient Portal
MyChart is Montefiore Nyack’s secure patient portal that gives you better access to your healthcare information. On your discharge paperwork, you will receive a unique activation code to create your MyChart account. Additionally, the Montefiore MyChart Help and Technical Support can be contacted at 855-226-3070. If you would like paper copies of your medical records, please contact our Medical Records Department at 845-348-2527.
Discharge Process
You’ll receive written discharge instructions that explain your diagnosis, medications, and next steps. We encourage you to follow up with your primary care provider and/or specialists if recommended.
Billing questions
If you have questions about your bill, email: BillingQuestions@montefiorenyack.org.
Hospital fees
Montefiore Nyack Hospital complies with all laws requiring hospitals to maintain a list of fees for every service and procedure they offer and make that list available on request. These standard charges don’t reflect or represent how much you’ll have to pay, nor do they reflect the actual payment a hospital will receive for those items and services. You can download lists of our charges:
Inpatient
Outpatient and Supplies
Pharmacy
Healthcare professional fees
Montefiore Nyack Hospital will bill you for the cost of services involved in your care, such as room and board, support staff, supplies and medications. You may also receive separate bills for services received at Montefiore Nyack Hospital from providers who have contributed to your care, such as anesthesiologists, pathologists, oncologists or other specialists.
Please note that some providers involved in your care may not participate in the same insurance plans as Montefiore Nyack Hospital. Be sure to verify with your insurance company which providers participate in your plan.
You may also receive a separate bill from doctors who are affiliated with Montefiore Nyack Hospital but have private practices. To find physician groups with which Montefiore Nyack Hospital has contracted, click here.
Patient responsibility
Patients are responsible for all hospital fees on the date services are provided. These fees may include deductibles, co-payments and co-insurance. If the exact dollar amount of any service hasn’t been determined, you’ll be asked to pay an estimated amount and will be billed for the balance, if necessary. When you’re discharged, your insurance company will be invoiced for services provided.
Payment in full will be requested for any services that aren’t covered by your insurance. Montefiore Nyack Hospital accepts cash, checks and all major credit cards. We appreciate your cooperation with our payment policies.
Medicaid application assistance
We gladly assist patients and families with Medicaid applications. In-hospital patients will be visited by a financial counselor who will help start the application process. Follow-up appointments with financial counselors can also be scheduled after you're discharged.
Auto-related injuries
If you’re injured in an automobile accident, you’re required to notify your automobile insurance carrier as soon as possible. Your carrier will assign a claim number and an adjuster to handle your claim. New York State regulations require all claims be filed within 45 days of the date of service. It’s important that you provide all available information to the Admitting Department.
Work-related injuries
All work-related injuries must be reported to your employer. Your employer will provide you with a claim number and the name and address of their Worker’s Compensation Carrier. Please provide this information during registration.
Insurance information
Montefiore Nyack Hospital prides itself on providing the highest quality care to all patients regardless of their health insurance coverage. We participate in many major health plans, which are listed below. Please note that some providers that may be involved in your care may not participate in the same insurance plans as Montefiore Nyack Hospital. Be sure to verify with your insurance company which providers participate in your plan.
For information about a specific plan’s arrangements with Montefiore Nyack Hospital, call 845-348-6639.
If you don’t have insurance, we’ll help you determine your eligibility for free or low-cost insurance and government assistance. For more information, call 845-348-2323.
Below is a list of insurance carriers that we work with. Please note that this list is subject to change and not all plans offered by a particular carrier may be accepted by the hospital.
| 1199 National Benefit Fund | EmblemHealth-GHI | Humana Medicare Advantage |
| Aetna US Healthcare | EmblemHealth-HIP | Magnacare/Brighton Health Solutions |
| Affinity Health Plan | Empire BCBS | Multiplan |
| Anthem | Fidelis (Medicaid, Medicare) | MVP Health Plan |
| Beech Street (Medichoice) | First Health Network (formerly Community Care Network) | Oscar |
| Blue Cross Blue Shield Blue Card | Galaxy | Principal (Aetna Signature Administrators) |
| Centivo Health Plan | Great West Healthcare | Private Healthcare Systems (PHCS) |
| Chesterfield Resources (Aetna Signature Administrators) | Health Alliance Plan (CIGNA Strategic Alliance) | Tufts Health Plan (CIGNA Strategic Alliance) |
| Cigna | Healthfirst | UMR – Aetna |
| ConnectiCare | Health Partners (CIGNA Strategic Alliance) | VNSNY Choice |
| CoreSource (Aetna Signature Administrators) | Healthplus Amerigroup | Wellcare |